Before you can release the bond, you need to find out what Memobird device version you have. Here's how to find out the Memobird device version
I HAVE MEMOBIRD G1, MEMOBIRD G2 CHINESE VERSION, OR MEMOBIRD GT1(G3)
To release the device from its bonded account, please ask Memobird China support for help by sending them an email at email@example.com. As the Memobird North America Support we are unable to help you because those versions are sold by another company(not us).
I HAVE MEMOBIRD G2 NORTH AMERICAN VERSION
Please contact our Memobird North America support at https://mymemobird.com/pages/contact-us.
Our support team will assist you to release the device.