There are 2 types of Memobird device and 2 app versions on the market right now, including:
1. The China Version device with the China App Version called "Memobird"
2. The North America Version device with the North America App Version called "Mymemobird"
The device version and the app version have to be matching. For instance, the China Version device will not work if it is used together with the North America app version, and vice versa.
China Version Memobird is not supported in North America neither covered by the manufacturer warranty.
Here's how to tell the difference between those 2 versions.
FROM THE DEVICE
The North America version is only sold by us (Knectek Labs.), and it has FCC logo on the label on the bottom of the device as shown below.
The China version can be sold by any distributors (not us), and it has CCC logo on the label on the bottom of the device as shown below.
FROM THE APP
The North America app name is "Mymemobird"
The North America app is in English but is only available in North America, South America, Europe, and Oceania for now.
*In the future, more countries will be available, therefore you can join our newsletter or social media and be the first to know when MyMemobird app is available in your country. You can also drop us an email so that we can put a priority on adding your country first.
The China app name is "Memobird"
The China app is in Chinese and has more country coverage. To learn more about it please check their official website here or contact their support at firstname.lastname@example.org.
If you have any questions or issues with your China version Memobird, please let the Memobird China support know by sending them an email at email@example.com.
If you want to buy the North America version from us, here's where to buy from us.