After we receive your order, your order will be shipped within 2 working days. Depending on your location, you will receive your order within 3 to 5 working days.
If you haven't received your order after 7 working days, please check whether you ordered from an authorized seller of Memobird or not. Below is the list of official Memobird stores.
1. North American version Memobird Official Stores (sold by us)
If you order the NA version Memobird from us, please send us your order number at email@example.com
2. Chinese version Memobird Official Store (sold by another company called Intretech)
If you order the Chinese version Memobird from Intretech, below is their contact information.
MEMOBIRD CHINA SUPPORT
Official Site: http://www.memobird.shop
Support Email: firstname.lastname@example.org
Chat Support: https://www.sobot.com/chat/pc/index.html?sysNum=918165d45f91406483a87e46c0ffaa53
Phone: +86 4008-613-222
Monday to Friday (8:00 to 17:30 China time)
If you didn't order from any of the official stores above, it means you've ordered from an unauthorized Memobird seller. If you pay with Paypal, we suggest you contact Paypal Resolution Center immediately so that you can get a full refund.