If you have a G1 Memobird device it means your Memobird is the Chinese version Memobird. The North American Memobird is the G2 generation.
If you have any questions or issues related to your G1 Memobird, please let the Memobird China support know by sending them an email at firstname.lastname@example.org.
MEMOBIRD CHINA SUPPORT
Official Site: http://www.memobird.cn
Support Email: email@example.com
Phone: +86 4008-613-222
Monday to Friday (8:00 to 17:30 China time)