Memobird North America Help Center

            Cannot add/bind Memobird when I scan the QR code

            The reason why you cannot bind/add Memobird is that your device version and app version don't match. Different Memobird versions using different apps, for instance, Memobird G1 has to be used with its Chinese app version, it won't work if you use it with the North American app version.

            So, to solve your issue, we need to find the right app for your device. To do that, first, we need to find out what Memobird device version you have. If you're not sure what's Memobird version you have, please check this article

             

            If you have a Memobird G2 North American Version or G3(GT1) Overseas Version

            You need to use the North American app called "Memobird" that is available worldwide, except in China.

            To download the North American app version, please scan the QR code below.

            Or download it here

             

            If you have a Memobird G1, Memobird G2 Chinese Version, or Memobird G3(GT1) Chinese Version

            You need to use the Chinese app called "咕咕机" that is available in China only. After that, try to bind/add your Memobird again.

            Please be aware that Memobird G1, Memobird G2 Chinese Ver., and Memobird G3(GT1) along with its Chinese app are managed by a China-based company called Intretech, Inc. (not us).

            Therefore, if you have any issue with your Memobird G1, G2 Chinese Ver., or Memobird G3(GT1), please contact their support below for help. Because it's out of our capacity to help you.

            MEMOBIRD CHINA SUPPORT

            Download Chinese app version

            Memobird China Official Website

            Memobird China Email Support: hello.memobird@intretech.com


            Having trouble to download the app? Here's how to fix it for Android and iOS


            Updated: 26 Feb 2019 05:35 PM
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